This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Subscription Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation:
Your subscription will remain active until the end of your current billing period.
You will retain access to all features until the subscription expires
No partial refunds will be issued for unused portions of the billing period
Your data will be retained for 30 days after cancellation
Refund Policy
We offer refunds under the following circumstances:
14-Day Money-Back Guarantee: New subscribers can request a full refund within 14 days of their first payment if they are not satisfied with the service
Technical Issues: If persistent technical issues prevent you from using the service and our support team cannot resolve them within 7 business days
Billing Errors: In case of duplicate charges or incorrect billing amounts
How to Request a Refund
To request a refund, please contact our support team at osmgrowthfactory@gmail.com with:
Your registered email address
Transaction ID or invoice number
Reason for the refund request
Refund requests are typically processed within 5-7 business days. Approved refunds will be credited to the original payment method.
Non-Refundable Items
Subscriptions after the 14-day money-back guarantee period
Custom development or integration work
Third-party services or add-ons.